Welcome to the TeslaFi support community.

Please enter your question, feature request, or issue below. Specific questions related to issues with your account can be sent privately by selecting "Or leave us a private message" below.

0
Fixed

Some Drives Have No Ending Address and Columns Are Shifted Left

LegoMan 8 years ago updated by James 8 years ago 1

Some of my drives are showing up with no ending address and all of the columns to the right of that are shifted one over so they are displaying under the wrong headers

0
Completed

Enter location 'Sightseeing' with matching icon

StefanSarzio 8 years ago updated by James 7 years ago 2
0
Fixed

Corrupted drive?

Mirlen 8 years ago updated by James 8 years ago 2

My drive today (4/14/2017) at 4:33 PM-5:06 PM seems to be messed up. I had my car in for its first state inspection and they drove it around the building into the shop area. Then I drove home. I see AAA as begining, ending at AAA and then I see Home as the third column (?!)


Note, I think I had it in Valet mode when they had it if that makes any difference or provides any info for you...


Image 28

0
Fixed

Very short drives show a complete world map (3 times) instead of the actual drive on the map

StefanSarzio 8 years ago updated by James 8 years ago 1

See drive 242

0
Fixed

Notifications Not Received via Email-to-SMS Relay (T-Mobile)

rfmurphy81 8 years ago updated by James 8 years ago 16

I noticed that I wasn't receiving SMS notifications then realized that checkbox wasn't checked (even though I had the email address filled out). Even after checking the box, I'm still not receiving SMS notifications. I had tested an email to myself and got a text I believe you sent earlier at 4:42 PM but haven't seen anything since then even though my vehicle has had two sleep sessions started. Is there a defect with the site sending these emails out?


I also have the standard email notification set up so I'm not sure if you've set up the site to only send one notification and not both.

0
Fixed

Tagged locations with empty lat/lon breaks multiple pages

James 8 years ago updated 8 years ago 1

Check to make sure location lat/lon are not empty.

0
Fixed

Charge Session Note Bug

James 8 years ago updated 8 years ago 1

Reported By bmah on TMC:


A minor but somewhat confusing bug: I've been annotating recent Supercharges with stall information (why I don't know, I just felt like it). From the daily view, I click on the notepad icon for the Supercharging session in question, enter my comment, and press Submit. When the page refreshes, that one session that I'd just edited seems to have replaced all of the charging sessions for that day. If I navigate away from that daily page and back again, everything's back to normal.

Probably easiest if I just show what's wrong, so here's a screenshot:

Screen Shot 2017-04-07 at 10.33.10 PM.png

In this case I've just added an annotation to a charging session at LA/Hawthorne. The next two charging sessions should show Oxnard and Atascadero, but they've both been replaced by the LA/Hawthorne entry. (There are other charging sessions before and after these that were similarly affected.) If I reload the page, all is well.

Bruce.

EDIT: PS. It also seems like if I've annotated any of the charging sessions on a day's page, all of the charging sessions for that day have the notepad icon underneath their data, regardless of whether I'd added an annotation for that particular charging session or not. This quirk persists across page reloads.

0
Fixed

Iam not able to create a new token

sdt15749 8 years ago updated by James 8 years ago 3

I was informed by mail about expire of my token in 24 hours.

I have logged in to teslafi.com and tried to create a new token but i got following error message:


-------------

file_get_contents(https://owner-api.teslamotors.com/oauth/token): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized
A token could not be obtained from Tesla. If the above error shows a 401 Unauthorized Error it means you did not provide the correct Tesla.com credentials.

------------


To double check my credentials i have logged in to mytelsa and have also tried to create a new token on teslalog.com - both works without any problem.


Due to this iam sure that my credentials are valid but iam not able to get a new token.


In addtion to this i have lost my existing token at telsafi.com and now iam not able to get any info from my car via teslafi.com


Please solve this problem or tell me how i can create a token by myself to add this manually to telsafi.com

0

Calculate battery percentage by kWh instead of API response

StefanSarzio 8 years ago 0

How about now using Teslas battery percentage (which is heavily rounded as you state) but your own calculations based on the rated miles at 100% (individual car factor) and the rated miles used for this drive. Like you do for the kWh, if I got that correct.


This way the value would be more exact and would be in line with the kWh.

0
Fixed

No advanced notice of token expiration

Cyclone 8 years ago updated by James 8 years ago 1

Prior to TeslaFi being enhanced so you can provide your own token, I supplied my credentials to have it create one on my behalf. When that was approaching expiration, I received an email informing me that my token would soon expire (I think it was one week out).


When the enhancement went in, I used it instantly and it worked great. JDeck, at my request, adding in the creation/expires on fields so TeslaFi could do similar tracking with a manually provided token.


It appears this manual process did NOT kick off the "approaching expiration" email. I received an email on 4/3 saying "TeslaFi Logging Turned Off For Account" and did not have any logging from then until this evening (about 24 hours) since I didn't see the email until I was at work. Thankfully, I kept notes and see I generated the token on 1/3, so it was just the right time for the token to expire. Is the approaching expiration process failing? Is there perhaps a bug preventing manual tokens from using that? Hopefully TeslaFi will send an automated email in 80+ days to warn me before it expires. Thanks!