Welcome to the TeslaFi support community.
Please enter your question, feature request, or issue below. Specific questions related to issues with your account can be sent privately by selecting "Or leave us a private message" below.
kWh added not calculating correctly
On my charges:
https://teslafi.com/dayCharges.php?chargeNumber=28
https://teslafi.com/dayCharges.php?chargeNumber=42
https://teslafi.com/dayCharges.php?chargeNumber=65
Teslafi is (incorrectly) calculating negative or incorrect "kWh Added".
I believe this happens because Teslafi is considering the initial charge of a given charge event to be the value of the "Charge Energy Added" from an immediately previous charging event.
Can't really explain this very well, but you'll quickly see the root of the problem when checking (my) tables from the links above
On thing is sure: it's not calculating the "kWh Added" correctly for those (and some other) charges.
Is there a description of the user map funktion
I'm locking for an explanation of the user map functions and the functions of it
There's really no function to it other than it was a fun way to see where all the TeslaFi users are and I turned it in to a place to show aggregate data.
Temperature tab efficiency
Hello!
Today I had my first drive under 50 degrees and the home page displayed my efficiency at around 105%. However, when I checked the temperature tab it said 84%. The mileage driven was correct in both but just wondering what the discrepancy is due to.
Thanks!
Worldwide Supercharger utilization through API
Is there a way to access Supercharger availability and utilization through the API?
Vehicle Option codes
Can you confirm if you are pulling the vehicle option codes from the vehicle itself? Reason I ask is that my vehicle was supposed to be built with APH3 option (supposedly AP 2.5 HW) but you are showing APH2 option in my option code area.
Yes, they come directly from the API. I've tried looking to see if I could break out software updates for 2.5 but so far I can't tell any differences in the option codes between 2 and 2.5,
Charge sessions not showing up
About a week ago my charge sessions stopped showing up. I have charged 3 times since then and am currently charging as I write this.
Data backup
Is the recorded data backed up daily?
What happens after a disk crash of your server?
Supercharging at Bluewater Kent
Hi, I have now charged 3 times at the Bluewater Supercharger in Kent, UK. The first time was before I subscribed to Teslafi, but the subsequent two times were after subscribing. None of the charging data has shown up on Teslafi data. The last episode was earlier today around 3.15pm-4pm GMT. What am I doing wrong or is there a big?
API Token Unauthorized Error notification
Please can we have notification when a "API Token Unauthorized Error" event occurs. I lost a day of data because I didn't know this had happened.
Customer support service by UserEcho
