Welcome to the TeslaFi support community.
Please enter your question, feature request, or issue below. Specific questions related to issues with your account can be sent privately by selecting "Or leave us a private message" below.
How is cost savings calculated?
Is there a default value or something that we can edit? Perhaps use the home charge rate value? I changed my home rate to 0.11 / kWh. When I look at the charging cost savings for a different site, it's coming out to 0.12.
bad gateway when updating token
When I attempt to update my Tesla API token I get a 400 Bad Gateway error. I have verified my username and password. Is there something else I need to do? Any help would be appreciated.
Reminder for roof left open
It's a terrible nightmare... forgetting my tesla with the roof open under a heavy rain.
Didn't find any app or services avoiding this. Teslafi could be the 1st!
The trigger would be: In park mode, locked, roof open. So simple!
Sleep Text Notifications Not Working
Since the server migration I have not been receiving text notifications to Verizon. Has anyone else been experiencing issues with text notifications?
E-mail notifications no longer work
When I started my trial I would get notifications by E-mail but all of a sudden they are no longer coming (I checked spam inbox for a couple of days but nothing appeared). Can the E-mail notifications be fixed? Thanks.
Increase security if new token is requested
I have requested today a new token via teslafi.com.
As soon as i typed in the first character of my tesla password my browser has offered me autocomplete for this "password".
To increase security i recommend to disable autocomplete function for mail adress and password field.
/Stefan
Different kWh readings: public charger vs. [charge_energy_added]
When I charge at a public charger, the kWh consumed reported by (i) the charging station is always lower than (ii) the "kWh Used" mentioned in Teslafi. The difference is about 10%.
I was expecting the 2 to be (exactly) the same.
Do you have any obvious explanation for this difference?
It could be that the public charger isn't measuring correctly the energy provided to the car. Or are the Tesla Model S readings known to incorrectly measure the kWh used?
You may need to adjust your kWh factor in the settings page on TeslaFi. After completing a trip 20+ miles or more look at the the trip meter in the car and compare it to the trip on TeslaFi. Adjust the kWh factor accordingly.
kWh is not provided by the Tesla API so it has to be calculated. Still with adjusting the factor it can get very close. Longer drives will have more accuracy.
MYSQL errors when editing a tagged location
Clicked on tagged location which brought up the edit window which gave MYSQL errors. I was still able to edit the tag, however when I saved it I received:
Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /home/tesla/public_html/check.php on line 6
Warning: mysqli_fetch_array() expects parameter 1 to be mysqli_result, null given in /home/tesla/public_html/check.php on line 8
Location created successfully
Lots of travel charges added
Hi
I have suddenly several hundred travel charges added to a couple of days (9th and 10th of August). It also says that I'm currently charging even though the car is sleeping.
Customer support service by UserEcho
