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0
Answered

"Charges" page is blank.

SSonnentag 6 years ago updated by James 6 years ago 3

Why can't I view the charge history anymore? I get the search fields for a date range, but no matter what I put in I am not getting any results.

Answer
James 6 years ago

The cached data will not update while a charging session is active.  I recently cleared out all cache so there was nothing to show until it was updated.  Normally it would show previous data.  I also updated the message to make it more clear.


Thanks

0
Answered

Model 3 and Sleep

dstreufert 6 years ago updated by teslaroadtrip blog 5 years ago 3

So, I have a Model 3.  It seems to be sleeping OK, I think, but there are none of those "power saving" options on the screen of the car.  It also seems to go back to sleep much quicker than 15 mins.  Is "sleep" handled differently on the model 3?

0
Fixed

Runaway Version Tracker

mkolowich 6 years ago updated by James 6 years ago 2

The fleet version tracker seems to be in runaway mode.  Every minute, and sometimes even several times per minute, I am seeing an entry in the version tracker for the same version.  Here is what my version tracker looked like awhile ago.  It now has over a hundred identical entries:

Image 387


This appears not to be isolated to me.  Here is a screenshot of the fleet update board -- same case of a whole lot of identical entries, seconds apart:

Image 388


0
Fixed

String for version number messed up?

StefanSarzio 6 years ago updated by James 6 years ago 1

It says "developp/2018.14.2 86" for current installs.

0

Opt out of location map or allow own random selection

Sparks2067 6 years ago 0

Hi, the "leaderboard" map is too close to home for comfort in our small village - The leaderboard pin shows in the orchards behind our house and it's pretty obvious where the car might be. 


May we have an option opt out of just the map or to choose our own location for the map so that we can join in the location fun without giving away the probable address? 


For the meantime I've taken the option to opt out of the leaderboard.

0
Fixed

no charge data displayed

Prefect 6 years ago updated by James 6 years ago 1

Hi!


I don't see any charge data. Am I doing something wrong?


I need to know how many kWh I charged at home in a year.


Thanks!

Chris


Image 376

0
Fixed

Can not Remove Charging Record

charleyzhuyi1 6 years ago updated by James 6 years ago 3

When I click "Charging Summary" -> "Charge Count At Location" -> Click the number on first column, it shows all my charing record, and if I tap "X" on the right to try to delete individual entry, it will show "deleted successfully". However, such entry is still shown on "Charging Summary" and " charing record" list.


The reason I want to delete them is because some of the charging data is from my other car that mixed up.

0
API Limitation

Track Forward Collision Warning

Don 6 years ago updated by James 6 years ago 1

If possible, I would like to know and track how many times my Model X has issued a Forward Collision Warning. I have mine set to early. I'd like to know how many times the car has saved me:-) 

0
Answered

What is hidden drive

Michaelbernard 6 years ago updated by hannu valkonen@gmail com 5 years ago 2
Answer
James 6 years ago

You can hide a drive so that it doesn't appear throughout the website by clicking on the icon below.


It will then appear in the hidden drives section if you want to unhide it in the future.

0
Answered

Security risk posed by fleet map?

kilkelpd 6 years ago updated by aegoraya 5 years ago 2

After a recent spate of Tesla thefts in the UK I'm a bit more conscious about sharing the location of my car.  Is there a way to remove my car from the Fleet map? Or at least reduce the location accuracy?