Welcome to the TeslaFi support community.
Please enter your question, feature request, or issue below. Specific questions related to issues with your account can be sent privately by selecting "Or leave us a private message" below.

How to change Rivian car name in fleet
I've just swapped a Tesla Model Y for a Rivian R1S. In Tesla I know you change the car name and it will move over to the TeslaFi Account.
I've named my Rivian in my car, but on the ElectraFi its just showing up at R1S. I see I can add a note to help but is there a way it will take the Rivian name I gave it on the car?
Thanks

Lost Tire Statistics
Seems to be very recent, but I've lost the Tire Statistics and now it's showing very few miles (~6k vs previous ~28k) for the current set. Previous set now shows zero miles. Any ideas what happened?

Picking up a Juniper today, if you want to see if there is anything new in the API
I thought maybe it's of interest. Feel free to look at my data if interested.
Also I discovered that I can connect to my order. Curious if it will automatically pick up stuff now.
You can just close this ticket, no answer needed.

Drive details doesn't seem to be reporting values for all fields
Hi. I've been looking into more details of recent drives i.e. when preconditioning started etc but not all values seem to be returned i.e.:
Is Auto Conditioning On
Is Preconditioning
Battery Heater
Battery Level
Battery Heater On
Steering Wheel Heater
These all come back with nothing. Not a 0 nor a 1. Nothing
Has there been a change since the introduction of the Fleet API data access?
nb. I do get a return for:
State | Idle Time | Logger Notes | Shift State | Speed | Odometer | Battery Level | Battery Range |
Thanks
David

Battery size Tesla M3 LR 2019
Hello everyone,
I own a Model 3 LR 2019 and for me the battery is a 79kW (75kW effective) but in application my battery is noticed 65 kW is it normal ? ans how can i change it ?

interface Update
Looks like an older version of the interface has been uploaded to the live page. When the car is plugged in, I only see "Time to Completion", "Energy Added" and "Amperage". All the other items like "Miles per Hour Charge" are missing. Hopefully this is not a permanent change.

Merging Multiple Charges/Idles/Drives
Why is this STILL not implemented?
The ability to combine multiple Charges/Idles/Drives has been a highly requested feature for years, yet nothing has been done. Who decided that limiting it to just two merges was acceptable? This restriction makes tracking data unnecessarily frustrating and inefficient.
Here’s an example from my own experience—while forgetting to use scheduled charging, my total charge numbers are inflated. This is a basic functionality that should have been added long ago. How much longer do we have to wait?

Rivian showing sleep losses as negative
On my Rivian's ElectraFi feed, the Sleep tracker often shows Loss and Battery as negative. Does this mean that ElectraFi checked the stats at the start of the sleep cycle and at the end, and actually found the battery SOC *increasing* during the sleep? It could be possible - maybe the BMS is inaccurate while not asleep, but while asleep the BMS has more time to accurately measure battery state, and the final estimate is actually higher.
Customer support service by UserEcho