Welcome to the TeslaFi support community.
Please enter your question, feature request, or issue below. Specific questions related to issues with your account can be sent privately by selecting "Or leave us a private message" below.
Car waking several times only when plugged in, charges for 1 minute, idle, sleep, repeat.
Hello,
I'm looking for recommendations if anyone else has seen this behavior before. When 2018 MS is plugged in it will charge to the set level, idle after the charge is complete, then goes to sleep. About 10 minutes later the car wakes up, charges for 1 minute, idles, sleeps, then repeats the behavior. It started in August and only happens when plugged in. If the car is disconnected it will sleep as expected until intentionally woken up.
Thanks,
John
Battery Report date format
It seems that the Date format in the "included Data Points" does not honor the Date format set in the account settings. I get MM.DD.YYYY despite having DD.MM.YYYY in my settings.
Feature Request - Ability to Sort Tagged and Untagged drive tables by clicking on headers.
Tagged drive list is getting long - would be nice to have the ability to sort it. Even if you can't or won't do column sorting, perhaps just sort the table by name.
Add Ambient Temperature to the battery report
Adding the ambient temperature to the battery report will help visualize the relationship between range loss and temp
Individual software update status for your car?
Under fleet and the software tracker when you select a version it will tell you by vehicle how many vehicles are downloading, waiting for Wi-Fi, installing etc. Is there any way to get this information specifically for your car? For the past two years I have always received the software updates in a timely manner. Now though it has skipped the last four updates. If I am reading the data right it seems to indicate that the API allows you to gather this information as it shows this in group form. It would be great to be able to get this data for your vehicle alone. That way in my case I could look and see if it was waiting for Wi-Fi or currently trying to download the upgrade for troubleshooting. It would also be good info if you end up having to go to the SC to find out why the car is not updating.
Should I believe this battery report?
According to my battery report, I had basically no degradation for the first ~19,000 miles and then it just starts plummeting. Does this make sense? Have I really lost 7% after 26,000 miles? And, if I did, was it gradually over the life of the whole car and not during the last 20% of my mileage as this implies?
No Vehicle State
Can anyone tell me what this means? Car is not going to sleep. Data shows the car is online.
the full note is - Trying To Sleep - No Vehicle State.
I reset the computer yesterday in attempt to resolve the no sleep issue, per the note here on Teslafi and the car went to sleep only to wake up at some random point approx 6 hrs later. Has not returned to sleep since then.
Why does the car wake up?
My Model Y VIN 48XXX seems to wake up randomly, and then has a hard time going back to sleep. Should I be giving it Melatonin? LOL. Seriously - why would the car wake up when there is no interaction with the car? I've got all the standby settings turned off. No card keys left in the car. Turned off the tesla app (signing out). No sentry mode. The SOC is below the charging point.
TeslaFi API: start polling with every command received
Please resume polling when polling is stopped when receiving an API command via the TeslaFi API.
Customer support service by UserEcho