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Answered

More 'You may need to restart the vehicles computer and make sure there is internet connectivity' messages recently.

splee 2 years ago updated by mattnewsome 3 weeks ago 5

I used to get this message occasionally, but recently I now get 2-3 of these messages EACH day. This happens when the car is parked in  the garage under wifi connectivity. After I get this message, if I connect via the Tesla app, it connects quickly with no issue at all. Has something changed in the API that is causing Teslafi to detect this condition more often? Nothing has changed in my environment and the car has been sleeping nicely without these messages in the past. 

Answer

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Answer
Answered

Hi,

There is a note under the offline alert settings:

Please note some firmware versions on vehicles report the car as 'offline' when the vehicle is actually sleeping and there may not be an issue with connectivity to the Tesla API.

You can check 'show offline as asleep' in sleep settings->advanced section as well to consider offline as asleep.

+1
Answer
Answered

Hi,

There is a note under the offline alert settings:

Please note some firmware versions on vehicles report the car as 'offline' when the vehicle is actually sleeping and there may not be an issue with connectivity to the Tesla API.

You can check 'show offline as asleep' in sleep settings->advanced section as well to consider offline as asleep.

Thank you James. I already had that setting enabled, so it’s not that in my case. I’ve deleted and re-authorised the API link, so hopefully that resolves my issue.

same problem here

I'm suddenly experiencing this today after upgrading to v2024.8.4. 9 messages received so far. The car is connected to the wifi just fine.

Did something change in this firmware version that Teslafi needs to update to accommodate?

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I've checked and I too already have the "show offline as asleep" option already set. I'm still getting the messages. I even tried turning it off and on again yesterday, but I still see the messages today. Everything else works with the API keys, so I doubt it's that.