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More 'You may need to restart the vehicles computer and make sure there is internet connectivity' messages recently.
I used to get this message occasionally, but recently I now get 2-3 of these messages EACH day. This happens when the car is parked in the garage under wifi connectivity. After I get this message, if I connect via the Tesla app, it connects quickly with no issue at all. Has something changed in the API that is causing Teslafi to detect this condition more often? Nothing has changed in my environment and the car has been sleeping nicely without these messages in the past.
Answer
I see the note below about the change in the next logger version, but for troubleshooting purposes, here is some additional information:
I also installed 2024.14.9 on 06/11/24.
I got the first "You may need to restart..." messages on 06/21 and 06/26. But starting on 07/01, I've gotten the message >= 4 times each day 07/01-07/03.
After it started, I did check "Show offline as asleep", but it may have actually made things worse.
I just UNchecked it to see if I get fewer alerts going forward.
I’m getting this same message multiple times per day. Show offline as asleep is already checked in the settings. I keep getting these messages and it’s becoming very annoying.
We have this changed in the next logger version but in the meantime you'll need to turn off offline alerts in settings->notifications->offline alerts. The new version won't send the alerts if show offline as asleep is selected.
I started receiving these alerts frequently throughout the day immediately after I installed 2024.14.9 last week. Restarting the car's computer hasn't made a difference.
Hi,
There is a note under the offline alert settings:
Please note some firmware versions on vehicles report the car as 'offline' when the vehicle is actually sleeping and there may not be an issue with connectivity to the Tesla API.
You can check 'show offline as asleep' in sleep settings->advanced section as well to consider offline as asleep.
Thank you James. I already had that setting enabled, so it’s not that in my case. I’ve deleted and re-authorised the API link, so hopefully that resolves my issue.
I'm suddenly experiencing this today after upgrading to v2024.8.4. 9 messages received so far. The car is connected to the wifi just fine.
Did something change in this firmware version that Teslafi needs to update to accommodate?
I've checked and I too already have the "show offline as asleep" option already set. I'm still getting the messages. I even tried turning it off and on again yesterday, but I still see the messages today. Everything else works with the API keys, so I doubt it's that.
Customer support service by UserEcho
Hi,
There is a note under the offline alert settings:
Please note some firmware versions on vehicles report the car as 'offline' when the vehicle is actually sleeping and there may not be an issue with connectivity to the Tesla API.
You can check 'show offline as asleep' in sleep settings->advanced section as well to consider offline as asleep.